StoneWhoDream Co. Privacy Policy

StoneWhoDream Co. (hereinafter referred to as "the Company") collects, processes, and utilizes your personal data in accordance with the Personal Data Protection Act and relevant laws and regulations. To ensure you can use the services provided by the Company with peace of mind and to be transparent about how we collect, use, and protect your personal data, we hereby declare our privacy policy (hereinafter referred to as "this Policy") as follows:

1. Scope of Application

This Policy applies to all services you apply for or use that are provided by the Company, as well as to all webpages and applications maintained and managed by the Company under the domain names registered in the Company’s name or the StoneWhoDream APP and cross-border e-commerce platform-related applications (hereinafter collectively referred to as "the Company Platform"). If the aforementioned scope does not cover other websites or platforms provided or linked by the Company Platform, please refer to the privacy protection policies of those websites or platforms when you navigate to them via links.

2. Methods of Collecting Personal Data

When you apply for services provided by the Company (including cross-border e-commerce services and related services) and contact the customer services provided by the Company, we will collect personal data from you, including but not limited to:

- Identifying Personal Information: Name, identification document details, phone number, email address, etc.
- Financial Information: Refund account details.
- Records generated by the server when you browse, query, or use the services on the Company Platform (including but not limited to IP address, browsing behavior, browser information, usage time, browsing and click records, etc.).

3. Purpose of Utilizing Personal Data

The personal data collected by the Company will be processed and utilized for the following purposes, as stipulated by law or with your consent:

- Facilitating customer operations and business cooperation.
- Conducting customer management, member management, marketing, and internal statistical analysis.
- Providing you with diverse and convenient services.
- Data sharing with cooperating financial institutions.

4. Personal Data Protection Measures

1. The Company uses SSL (Secure Sockets Layer) to encrypt data transmission for confidentiality and integrity of customer data. After obtaining customer data, the Company will file and store it in a database according to relevant operational specifications and implement appropriate management policies, including control over the use of the database, maintenance, and system user access settings, to prevent unauthorized access to personal data.

2. When sharing data with cooperating financial institutions, the Company follows relevant legal and regulatory requirements concerning the purpose of data sharing, the mechanism for protecting shared customer data, employee authorization, internal audit and hierarchical responsibility mechanisms, and standard procedures for complaints and dispute resolution, all in accordance with the Personal Data Protection Act and relevant regulations.

5. Self-Protection Measures

The Company is committed to providing a secure information environment, including but not limited to setting up firewalls, encryption technology, and data leakage prevention mechanisms to control illegal access to personal data. At the same time, please properly safeguard your identification documents, e-payment account passwords, mobile devices, financial institution account information, and other personal data, and be reminded not to provide any personal data to any person or other institution.

6. Use and Policy of Cookies

When you use the Company’s website, the website will record your visits or usage footprints to provide you with more comprehensive personalized services, facilitate your participation in personalized interactive activities, and for the Company to understand and manage the usage of the Company Platform. The Company and its partners may use Cookies or similar technologies to record, access, and collect your online behavior data to improve platform service quality, provide you with customized marketing information or advertisements based on your needs or preferences, and track their effectiveness.

7. Disclosure of Personal Data

The Company will only disclose, refer or interactively use your personal data in compliance with laws or with your consent; financial institutions participating in the Company’s data sharing, the purposes of sharing, and the items of data will be disclosed case by case on the Company Platform. For compliance with legal requirements or cooperation with government investigations, the Company may disclose your personal data to competent authorities, tax authorities, courts, judicial agencies, and other legally authorized investigating agencies within the scope required by law.

8. Methods for Data Modification

To maintain the completeness and accuracy of customer data, if your personal data has changed, please make the changes yourself on the Company Platform with the relevant proof documents or apply for changes through the Company’s customer service.

9. Exercise of Personal Data Rights

Unless otherwise stipulated by law, you may query, view, request a copy, correct, supplement, request to stop collecting, process, or use, or delete your personal data yourself on the Company Platform or by contacting the Company. The Company may not comply with your request if required by law, due to business needs, or if the request requires excessive technical support. When responding to your request, the Company will ask you to provide certain personal data or proof documents to verify that you are the data subject or their legal representative, and may charge necessary cost fees as stipulated by law.

10. Remedies for Protecting Customer Rights

If you have any questions or disputes regarding this Policy or the use of personal data, you can contact the Company’s customer service for consultation or complaints:

- Complaint (Customer Service) Email: stonewhodream@gmail.com (Service hours: 24/7)

11. Amendments to the Privacy Policy

To protect your privacy, the Company will periodically revise this Policy based on business needs, legal amendments, and technological developments. The revised policy will take effect immediately upon announcement.

Last Updated: July 25, 2024